Effective Date: October 10, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING

DATA

Triad Alliance LLC DBA Wire Clarity ("we," "us," or "our") DOES NOT share text messaging consent records, or the fact that you opted in to receive text messages, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential. The contact details you give us when you register for a training session or request information, which may include your phone number, are handled as described in Sections 4 and 6.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

Training Video Viewing:

• If you register for one of our training sessions, we record how far you watch the training video (at 25%, 50% and 75% of the way through)

• We link this to the contact details you gave us when you registered

• We do not record what you watch within the video or when you pause it

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at [email protected]
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

Text messaging consent records, and the fact that you opted in to receive text messages, will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. The contact details you provide when you register for a training session or request information, including your phone number, are separate from your text messaging consent and may be shared as described in Sections 4 and 6. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

Advertising and Measurement Partners:

• Platforms such as Meta, to measure and improve our advertising

• Contact details you provide when you register (such as your email address, phone number and name), converted into one-way codes (hashed) before sending, along with technical information such as your IP address and browser type

• This excludes text messaging consent records and the fact that you opted in to receive text messages

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior

• Remember your preferences, including whether you have reached a point in our training video

• Improve website functionality and user experience

• Measure the effectiveness of our services and advertising

Advertising and measurement. On some pages we use advertising pixels, including Meta's. When you register for a training session or request information, we may share the details you provided (such as your email address, phone number and name) with Meta. These details are converted into one-way codes (hashed) before they are sent, so Meta receives a code and not the readable detail. We also send technical information such as your IP address and browser type. This helps us measure the results of our ads and show them to people likely to find them useful. We do not share your text messaging consent records, or the fact that you opted in to receive text messages, for this purpose. Meta's use of this information is governed by Meta's own privacy policy.

Your choices. You may control cookies through your browser settings, and you can manage the ads you see in your Meta ad preferences. Disabling cookies may limit your ability to use certain features of our website. See Section 7 for your other choices.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Wire Clarity.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Triad Alliance LLC DBA Wire Clarity

Phone: (770) 628-5463
Email: [email protected]
Website: wireclarity.com

By using our website and services, you consent to this Privacy Policy.